FAQ
FAQ
Besides giving you on-screen confirmation, an email will be sent once you have successfully placed your order. We will also let you know as soon as we ship the item(s) to you along with the tracking number(s) for your shipment(s). You can track your orders from the ‘My account’ section on your Fashiano account.
Besides giving you on-screen confirmation, an email will be sent once you have successfully placed your order. We will also let you know as soon as we ship the item(s) to you along with the tracking number(s) for your shipment(s). You can track your orders from the ‘My account’ section on your Fashiano account.
We usually ship on the next day. In case your order hasn't been shipped within 2 days, please contact our Customer Care at 8826887766 so that we can look into it.
We usually ship on the next day. In case your order hasn't been shipped within 2 days, please contact our Customer Care at 8826887766 so that we can look into it.
Delivery time depends upon your location. We use the fastest courier service for your location. The only faster way is if you would like to pick up yourself from our Delhi based warehouse.
Delivery time depends upon your location. We use the fastest courier service for your location. The only faster way is if you would like to pick up yourself from our Delhi based warehouse.
Courier services usually take some time to activate tracking for an order once it is shipped. Please check again after the mentioned time frame.
Courier services usually take some time to activate tracking for an order once it is shipped. Please check again after the mentioned time frame.
If your order is delayed, please check your email and messages for updates. A new delivery timeframe will be set which you can track its status by visiting ’My account‘.
If your order is delayed, please check your email and messages for updates. A new delivery timeframe will be set which you can track its status by visiting ’My account‘.
If your tracking information shows that your package was delivered, but you can't find it, see if any of your neighbours/friends/house-owner/security-guard has collected your product on your behalf. Wait until the end of the day— sometimes packages can show as delivered while still in transit. In the unlikely event of you still not being able to locate your item, please write to us at care@fashiano.in and we will be happy to help.
If your tracking information shows that your package was delivered, but you can't find it, see if any of your neighbours/friends/house-owner/security-guard has collected your product on your behalf. Wait until the end of the day— sometimes packages can show as delivered while still in transit. In the unlikely event of you still not being able to locate your item, please write to us at care@fashiano.in and we will be happy to help.
A shipment can't be opened before delivery, but you can accept the delivery and get in touch with us later in case you have any concerns.
A shipment can't be opened before delivery, but you can accept the delivery and get in touch with us later in case you have any concerns.
You can request for the item to be replaced by calling our customer care @ 8826887766 or writing to us at care@fashiano.in.
You can request for the item to be replaced by calling our customer care @ 8826887766 or writing to us at care@fashiano.in.
The address can be changed if the item has not been shipped yet. If you live nearby and the delivery executive calls you, you may request him to deliver at new address.
The address can be changed if the item has not been shipped yet. If you live nearby and the delivery executive calls you, you may request him to deliver at new address.
The courier service delivering your order usually tries to deliver once again on the next business day in case you miss a delivery.
The courier service delivering your order usually tries to deliver once again on the next business day in case you miss a delivery.
Sometimes, a package cannot be delivered due to one of the following reasons: (i) Incorrect address: double-check your address carefully when placing a new order, (ii) It is possible that the address label was difficult to decipher during the shipping and handling process, (iii) Most of the courier service providers make more than one attempt to deliver a package. If nobody is available to accept the delivery after multiple attempts, the package is returned to us, (iv) If a package is damaged on its way to you, the courier service provider will return it to us without attempting delivery.
Sometimes, a package cannot be delivered due to one of the following reasons: (i) Incorrect address: double-check your address carefully when placing a new order, (ii) It is possible that the address label was difficult to decipher during the shipping and handling process, (iii) Most of the courier service providers make more than one attempt to deliver a package. If nobody is available to accept the delivery after multiple attempts, the package is returned to us, (iv) If a package is damaged on its way to you, the courier service provider will return it to us without attempting delivery.
Please write to care@fashiano.in with the details and we will get in touch with the courier service provider to resolve your complaint.
Please write to care@fashiano.in with the details and we will get in touch with the courier service provider to resolve your complaint.
We accept almost all credit and debit cards. You can also pay through net banking, wallets and on Cash On Delivery basis.
We accept almost all credit and debit cards. You can also pay through net banking, wallets and on Cash On Delivery basis.
You may return most items within 15 days of receipt for a full refund with no questions asked. Also see the details of what cannot be returned.
You may return most items within 15 days of receipt for a full refund with no questions asked. Also see the details of what cannot be returned.
We cannot accept return of item(s) in the following cases: (i) When an item is damaged, soiled or used by a customer, (ii) When anything is missing from the package you've received including tags, labels, original packing, freebies & accessories, (iii) When non-returnable items are involved such as innerwear, lingerie etc., (iv) When items are purchased on sale or using a promotional code, (v) When items have exceeded the permitted time limit.
We cannot accept return of item(s) in the following cases: (i) When an item is damaged, soiled or used by a customer, (ii) When anything is missing from the package you've received including tags, labels, original packing, freebies & accessories, (iii) When non-returnable items are involved such as innerwear, lingerie etc., (iv) When items are purchased on sale or using a promotional code, (v) When items have exceeded the permitted time limit.
You have to cancel the previous item and place a new order.
You have to cancel the previous item and place a new order.
Login to your account and raise a return request. Or you may also call us at 8826887766 from 10 a.m. to 5 p.m. or write to us at care@fashiano.in. Follow these instructions: (i) Pack the return-item securely and safely with all original tags, packaging, freebies, etc., (ii) Include the original invoice in the parcel, (iii) Do ensure your availability and shipment readiness at the time of pick up, (iv) Write the following address and our order no. clearly on your return-parcel.
Texco By Fashiano, G-151 Ghazipur, Delhi – 110096
Tel: 8826887766
Login to your account and raise a return request. Or you may also call us at 8826887766 from 10 a.m. to 5 p.m. or write to us at care@fashiano.in. Follow these instructions: (i) Pack the return-item securely and safely with all original tags, packaging, freebies, etc., (ii) Include the original invoice in the parcel, (iii) Do ensure your availability and shipment readiness at the time of pick up, (iv) Write the following address and our order no. clearly on your return-parcel.
Texco By Fashiano, G-151 Ghazipur, Delhi – 110096
Tel: 8826887766
We arrange one free reverse shipment and do not charge any fees for pickups arranged for, and serviced by us.
We arrange one free reverse shipment and do not charge any fees for pickups arranged for, and serviced by us.
The refund amount will be credited back to your bank account within 15 days from the date you handover the item to the shipper. For COD terms also, refund amount will be credited to your bank account. You can update the details of the bank account where you would like to receive the refund while creating the return request for an item. You will need to update the following information: (i) Bank name, (ii) Account holder’s name, (iii) Account number, (iv) IFSC.
The refund amount will be credited back to your bank account within 15 days from the date you handover the item to the shipper. For COD terms also, refund amount will be credited to your bank account. You can update the details of the bank account where you would like to receive the refund while creating the return request for an item. You will need to update the following information: (i) Bank name, (ii) Account holder’s name, (iii) Account number, (iv) IFSC.
You can write your concerns to us at care@fashiano.in. We will examine the matter and take necessary steps.
You can write your concerns to us at care@fashiano.in. We will examine the matter and take necessary steps.
You may get in touch with us by writing a short email at sales@fashiano.in.
You may get in touch with us by writing a short email at sales@fashiano.in.
All manufacturing is in-house as on 01.11.2018. Soon, we will bring other manufacturers on-board for common sales channel purposes.
All manufacturing is in-house as on 01.11.2018. Soon, we will bring other manufacturers on-board for common sales channel purposes.
We have an in-house design team that designs 100% of our garments. Nothing is copied.
We have an in-house design team that designs 100% of our garments. Nothing is copied.
This is under consideration and hope to begin this service in 2019.
This is under consideration and hope to begin this service in 2019.
Write to us at sales@fashiano.in with proof of your date of birth. We will try to make your birthday special.
Write to us at sales@fashiano.in with proof of your date of birth. We will try to make your birthday special.
Write to us at sales@fashiano.in with a brief description of your services.
Write to us at sales@fashiano.in with a brief description of your services.
Write to us at sales@fashiano.in with a brief description of your services.
Write to us at sales@fashiano.in with a brief description of your services.
Please write to us at sales@fashiano.in
Please write to us at sales@fashiano.in
This is under consideration and hope to take a final decision by the end of FY 2018-19.
This is under consideration and hope to take a final decision by the end of FY 2018-19.